Transfer the license permanently to a new holder
- You are permanently transferring your license to a new holder (another person or company).
- The transfer is free of charge.
- Afterwards only the new holder uses the license; the new holder receives a new license number.
- Your previous license number becomes invalid.
How it works:
- Request the confirmation email here. It is sent to the address stored with the license.
- In the email, start the transfer with "Start transfer". Your devices are then signed out (the license is deactivated), the license is blocked and you receive the takeover code.
- Pass the code on to the new holder. They use it to submit their application and enter their details.
- You confirm that the license goes to this person or company.
Blocking and deadlines:
- Until you confirm in the email, your license remains unchanged.
- From the start it is blocked for new activations.
- The process ends by itself after 14 days; you can extend it once by 7 days.
- If nothing happens, nothing is transferred and the license is free again.
- You can cancel the transfer at any time; the license is then immediately free again and can be activated as usual.
The device can no longer be reached (for example a broken computer)? Then you can deactivate the license by email link.
Did you receive a takeover code? Then take over the license here.
No customer account? No problem: the license number and the email address stored with the license are enough. If you have neither, write to us with your proof of purchase through the support form.